We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
FAQ
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
Due to the limited nature of the items we offer exchanges only and no refunds. Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at support@shopcella.com and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.
Ordering and delivery
- How do I cancel my order?
- Can I track my order?
- I just placed my order. When it will ship?
- How long is a shipping time
- I have entered an incorrect address
- My item arrived damaged
- I have a question that wasn't answered. Can you please help me?
How do I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. Please email support@shopcella.com. All you need to do is send us an email with the subject line "CANCEL".
Can I track my order?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
I just placed my order. When it will ship?
Please allow 2 - 5 business days of processing and production time for your order to ship out.
How long is a shipping time
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States from our domestic warehouse: 2-5 Business days
Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
I have entered an incorrect address
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@shopcella.com. If the address is wrong, we can correct this within 24 hours.
My item arrived damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I have a question that wasn't answered. Can you please help me?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)